AWS Support Plan Comparison Developer Business Enterprise Enterprise OnRamp

Developer

Recommended if you are experimenting or testing in AWS.

Business

Minimum recommended tier if you have production workloads in AWS

Enterprise On-Ramp

Recommended if you have production and/or business critical workloads in AWS.
Enterprise

Recommended if you have business and/or mission critical workloads in AWS.

AWS Trusted Advisor Best Practice Checks

Service Quota and basic Securitychecks

Full set of checks

Full set ofchecks

Full set of checks

AWS Trusted Advisor Priority Prioritized recommendations curated by your AWS account team

Enhanced Technical Support

Business hours** web access to Cloud Support Associates

Unlimited cases with 1 primary contact

Prioritized responses on AWS re:Post

24/7 phone, web, and chat access to Cloud Support Engineers

Unlimited cases and unlimited contacts (IAM supported)

Prioritized responses onAWS re:Post

Access to AWS Support App in Slack

24/7 phone, web, and chat access to Cloud Support Engineers

Unlimited cases and unlimited contacts (IAM supported)

Prioritized responses onAWS re:Post

Access to AWS Support App in Slack

24/7 phone, web, and chat access to Cloud Support Engineers

Unlimited cases and unlimited contacts (IAM supported)

Prioritized responses onAWS re:Post

Access to AWS Support App in Slack

Case Severity / Response Times* General guidance:

System impaired:

General guidance:
System impaired:
Production system impaired:
Production system down:

General guidance:
System impaired:
Production system impaired:
Production system down:
Business-critical system down:
General guidance:
System impaired:
Production system impaired:
Production system down:
Business/Mission-critical system down:
Architectural Guidance

General

Contextual to your use-cases

Consultative review and guidance based on your applications Consultative review and guidance based on your applications

Programmatic Case Management

AWS Support API

AWS Support API AWS Support API

Third-Party Software Support

Interoperability and configuration guidance and troubleshooting

Interoperability and configuration guidance and troubleshooting Interoperability and configuration guidance and troubleshooting

Proactive Programs and Self Service Access to Support Automation Workflows with prefixes AWSSupport

Access to Infrastructure Event Management for additional fee

Access to Support Automation Workflows with prefixes AWSSupport and AWSPremiumSupport

Infrastructure Event Management (one-per-year)

Access to Support Automation Workflows with prefixes AWSSupport and AWSPremiumSupport

Infrastructure Event Management

Access to proactive reviews, workshops, and deep dives

Access to Support Automation Workflows with prefixes AWSSupport and AWSPremiumSupport

AWS Incident Detection and Response Access to AWS Incident Detection and Response for an additional fee. AWS Incident Detection and Response is an add-on to Enterprise Support that offers 24×7 proactive monitoring and incident management for selected workloads. AWS Incident Detection and Response leverages the proven operational, enhanced monitoring, and incident management capabilities used internally by AWS teams and externally by AWS Managed Services (AMS). AWS Managed Services
Access toAWS Managed Services (AMS)for an additional fee. AMS augments your existing teams with cloud advanced operations skills and capacity. Includes baseline operations, a designated Cloud Service Delivery Manager (CSDM), Cloud Architect (CA), and access to the AMS security team.

Access toAWS Managed Services (AMS)for an additional fee. AMS augments your existing teams with cloud advanced operations skills and capacity. Includes baseline operations, a designated Cloud Service Delivery Manager (CSDM), Cloud Architect (CA), and access to the AMS security team.

Access toAWS Managed Services (AMS)for an additional fee. AMS augments your existing teams with cloud operations skills and capacity. It includes baseline operations, a designated Cloud Service Delivery Manager (CSDM), Cloud Architect (CA), and access to the AMS security team. AWS Incident Detection and Response is available at no additional charge in eligible regions for AWS Managed Services direct customers with AWS Enterprise Support.

Technical Account Management A pool of Technical Account Managers to provide proactive guidance, and coordinate access to programs and AWS experts

Designated Technical Account Manager (TAM) to proactively monitor your environment and assist with optimization and coordinate access to programs and AWS experts

Training

Access to online self-paced labs

Account Assistance

Concierge Support Team Concierge Support Team Pricing

*Additional services for additional fee

Greater of $29 / month***

– or –

3% of monthly AWS usage

See pricing detail and example.

Greater of $100 / month***

– or –

10% of monthly AWS usage for the first $0–$10K

7% of monthly AWS usage from $10K–$80K

5% of monthly AWS usage from $80K–$250K

3% of monthly AWS usage over $250K

See pricing detail and example.

*Access to AWS Managed Services (AMS) for an additional fee

Greater of $5, or % of monthly AWS usage

Seepricingdetail and example.

*Access to AWS Managed Services (AMS) for an additional fee

Greater of $15, or –

10% of monthly AWS usage for the first $0–$150K

7% of monthly AWS usage from $150K–$500K

5% of monthly AWS usage from $500K–$1M

3% of monthly AWS usage over $1M

See pricing detail and example.

* Access to AWS Incident Detection and Response for an additional fee.

*Access to AWS Managed Services (AMS) for an additional fee