Conrad Connect Environmental Customer Support Job In Skipton England

Environmental Customer Support

Do you believe in a better, fairer, sustainable world for all? We are looking for an Environmental Customer Support to join our client, a well-established environmental consultancy currently on the journey to become B Corp certified.

As the new Environmental Customer Support, you be the face of the packaging compliance team, providing excellent customer service to existing customers (in accordance with the customer service policy), maintaining a positive retention record, and maximising opportunities. You will develop excellent client connections by gaining a thorough grasp of their needs and expectations, as well as providing assistance with packaging data and legal duties.

If you are looking for an employer that prioritises its people, this opportunity is worth discussing.

What you’ll be doing

* Account manage and build relationships with existing customers
* Help customers understand their obligations and provide a response to their queries
* Ensure receipt of packaging data submissions from customers in line with deadlines
* Data verification checks
* Assistance in preparing/delivering webinars
* Ensure content of assigned processes are relevant and up to date as well as being efficient and effective
* Provide legislative support to existing and prospect customers
* Undertake compliance reviews/audits with customers (both onsite and desktop)

What you’ll need

* Proficient with Microsoft Office with a particular focus on Excel with the ability to use complex formulae
* Logical and methodical approach with an eye for detail
* Outgoing and confident speaking with customers with a customer focused outlook and find building strong relationships easy
* Previous experience in a customer facing role is advantageous.
* A UK driving license will be required in order to carry out on-site customer visits.

Benefits

* Attractive annual leave allowance
* Flexible working opportunities
* ‘Perkbox’ membership
* The all-encompassing employee health and well-being programme
* Performance related bonus with opportunity to earn up to 40% of annual salary

On offer is a salary of £22,000

If you’re interested in this exciting opportunity and would like to know more about the role & company, please apply by sending your up-to-date CV through to Georgia Flynn at Conrad Connect – suitable applicants will be contacted with more details and a job description can be provided. Alternatively, please call for more information.

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