How To Contact Steam Support

1. There is no such thing as a “pending” ban or Steam admin. Anyone threatening your account is a scammer trying to scare you. Read more.

1. > How to contact Steam Support?
If you would like to contact Steam Support, please visit Let’s start.
There are two ways to start depending on your previous experience with Steam Support.
If you have submitted a ticket before, you can sign in to your existing support account.
If you have never submitted a ticket before, you can create a new support account. When you click “Create account”, you will see a registration form which should be filled with details like: Your name Username which should NOT be the same as your SteamID or Steam name Email address which will be used to contact you Password which should NOT be the same as your Steam password, email password etc. We recommend to use random alphanumeric & symbol passwords. If you complete a registration form and sign in to your new support account or to existing one, you will see a website where you can decide if the problem is related to a game or Steam service.
You can also look into your previously submitted tickets by clicking “Your questions”. Whether you choose Game or Steam on the home screen, you always have the option to start a Steam Support ticket by clicking “Contact Steam Support”. Example messages to Steam Support
Sometimes you are not sure what you should write in your support ticket. There are a few example messages which should help you in such cases.
Keep it in mind that those pictures are only EXAMPLE messages and you should read Steam Support articles to find out what kind of information you should provide. Hijacked Account
Please visit and choose Steam on the home screen, then click Account Issues, then General Account Questions, then read Reclaiming a Hijacked Steam Account article. Trade Banned/Trade Locked Account
Please visit and choose Steam on the home screen, then click Account Issues, then General Account Questions, then read Suspended Steam Account article. Scam Report
To report a scam report, please use the report feature on the user’s Steam profile. More information can be found here: /kb_article.php?ref=9958-MJDG-3003#scammed * Go to the profile of the offending user * Click the ‘More’ drop-down located at the top right of the page * Choose “Report Violation” * Select the violation (example, “Attempted Trade Scam”) and hit “Submit Report” Final word
Always be polite and respectful. Screenshots by HelenAngel
Text by Thomas Matthias

2. > Thanks, that helped me alot! . > Thank you! Helped me lot . > Does Steam care if I have been scammed? I gave a serial to sb and he didn’t give me the games he was supposed to buy for me . > you broke the TOS so they wont recover the games/game you were suposed to recieve . > while they may not “refund” you or w/e, they will mark tabs on the accounts reported to them. If a account becomes too problematic to them, they will take action against it. (Trade ban, account disable, etc) . > Thank you for the information it helped me a lot : . > this web is help to back accounts ? . > Yes, if your account has been lost to another user, Steam Support can help get it back for you. In most cases, they can also restore the items lost during the time you did not have access to the account. . > i want help please look David Post and help me my account is hacked and i want back my items . > Please contact steam support. Steamrep is not the place to ask nor can anyone help you with your issue besides steam. .
13. > Thanks a lot for the thread, it helped me a lot ^^ . > my friend tried this and his items back, except the keys . > steam wont send me the verification email. i have used three different emails and none of them got the email, not even in the spam folder . > 1. This topic has nothing to do with SteamGuard. . Your account is so brand new, I doubt that you had to activate any yet, for new accounts SSFN file is only generated to be steamguard secure after 3x login or some. all you need to do is verify your email on steam, and make sure SteamGuard is enabled. Then, in some 2 weeks you could trade maybe.

17. > yeah but it meets you in one week during this time the hackers able do s✿✿✿ everyone and to intimidate the other or simply remove your thing.
Or trade something with his real account. . > Open your email you got for activating your computer. There is a link there to LOCK the account, so the hijacker cannot do anything with it. Needs steam support to unlock it. .
20. > Hey, valve provided a way to lock the account, to prevent a hijacker doing bad stuff with your account. What else you expect? that they come to your home and clean up your computer too? Or install a brain to not click bad links?

*