What Does A Production Support Do Job Description Duties And Responsibilities

Most production supports list “java,” “unix,” and “troubleshoot” as skills on their resumes. We go into more details on the most important production support responsibilities here:

Customer-service skills can be considered to be the most important personality trait for a production support to have. According to a production support resume, “computer support specialists must be patient and sympathetic” production supports are able to use customer-service skills in the following example we gathered from a resume: “follow up on open tickets using remedy reports and update the customer based on ticket notes 4. ”

While it may not be the most important skill, we found that many production support duties rely on listening skills. This example from a production support explains why: “support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.” This resume example is just one of many ways production supports are able to utilize listening skills: “researched halted business processes researched failed invoices communicated with business team to gather business requirements from trading. ”

Production supports are also known for speaking skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a production support resume: “support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.” We also found this resume example that details how this skill is put to the test: “participated in after hours on call support ensuring that critical production issues were addressed in timelymanner. ”

In order for certain production support responsibilities to be completed, the job requires the skill “writing skills.” According to a production support resume, “strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions.” As an example, this snippet was taken directly from a resume about how this skill applies: “developed informatica etls for writing data from production database into ods and test archival database. ”

As part of the production support description, you might find that one of the skills that might be helpful to the job is “problem-solving skills.” A production support resume included this snippet: “support workers must identify both simple and complex computer problems, analyze them, and solve them.” This skill could be useful in this scenario: “analyzed it/o messages on autosys console gui and resolved operational problems. ”

See the full list of production support skills.

We’ve found that 53.2% of production supports have earned a bachelor’s degree. Furthermore, 11.7% earned their master’s degrees before becoming a production support. While it’s true that most production supports have a college degree, it’s generally possible to become one with only a high school degree. In fact, one out of every seven production supports did not spend the extra money to attend college.

Those production supports who do attend college, typically earn either a business degree or a computer science degree. Less commonly earned degrees for production supports include a electrical engineering degree or a information technology degree.

Once you’ve obtained the level of education you’re comfortable with, you might start applying to companies to become a production support. We’ve found that most production support resumes include experience from Land O’Lakes, TPI, and L3Harris. Of recent, Land O’Lakes had 39 positions open for production supports. Meanwhile, there are 33 job openings at TPI and 25 at L3Harris.

If you’re interested in companies where production supports make the most money, you’ll want to apply for positions at Bloomberg, Tradeweb, and Data. We found that at Bloomberg, the average production support salary is $119,007. Whereas at Tradeweb, production supports earn roughly $108,357. And at Data, they make an average salary of $106,660.

View more details on production support salaries across the United States.

Some other companies you might be interested in as a production support include Lockheed Martin, IBM, and Bank of America. These three companies were found to hire the most production supports from the top 100 U.S. educational institutions.