Most systems supports list “customer service,” “troubleshoot,” and “technical support” as skills on their resumes. We go into more details on the most important systems support responsibilities here:
Arguably the most important personality trait for a systems support to have happens to be customer-service skills. An example from a resume said this about the skill, “computer support specialists must be patient and sympathetic” Additionally, other resumes have pointed out that systems supports can use customer-service skills to “provide operational and customer support (file recovery, investigate data integrity, system bottlenecks, network slowdown) as needed. ”
While it may not be the most important skill, we found that many systems support duties rely on listening skills. This example from a systems support explains why: “support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.” This resume example is just one of many ways systems supports are able to utilize listening skills: “communicated technical assistance information verbally and electronically with, faculty, and administrators. ”
Another skill that is quite popular among systems supports is speaking skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a systems support resume: “support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.” This example from a resume shows how this skill is used: “addressed a wide variety of user issues, including softwareproblems, hardware failures, and network issues. ”
A systems support responsibilities sometimes require “writing skills.” The responsibilities that rely on this skills are shown by this resume excerpt: “strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions.” This resume example shows how this skill is used by systems supports: “submit application to automated underwriting systems (aus) including fannie mae du and freddie mac lp. ”
Yet another important skill that a systems support must demonstrate is “problem-solving skills.” Support workers must identify both simple and complex computer problems, analyze them, and solve them. This is clearly demonstrated in this example from a systems support who stated: “deploy issue resolutions through ad ds, group policy, and sccm in a windows 10 and server 2012 r2 environment. ”
See the full list of systems support skills.
We’ve found that 53.7% of systems supports have earned a bachelor’s degree. Furthermore, 7.7% earned their master’s degrees before becoming a systems support. While it’s true that most systems supports have a college degree, it’s generally possible to become one with only a high school degree. In fact, one out of every six systems supports did not spend the extra money to attend college.
The systems supports who went onto college to earn a more in-depth education generally studied computer science and business, while a small population of systems supports studied computer information systems and information technology.
Once you’re ready to become a systems support, you should explore the companies that typically hire systems supports. According to systems support resumes that we searched through, systems supports are hired the most by Giant Eagle, Stefanini, and Eastman. Currently, Giant Eagle has 46 systems support job openings, while there are 11 at Stefanini and 6 at Eastman.
Since salary is important to some systems supports, it’s good to note that they are figured to earn the highest salaries at Google, Western Alliance Bank, and Bank of the West. If you were to take a closer look at Google, you’d find that the average systems support salary is $120,854. Then at Western Alliance Bank, systems supports receive an average salary of $105,200, while the salary at Bank of the West is $100,443.
View more details on systems support salaries across the United States.
We also looked into companies who hire systems supports from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include IBM, Dell, and TEKsystems.
In general, systems supports fulfill roles in the retail and finance industries. While employment numbers are high in those industries, the systems support annual salary is the highest in the professional industry with $72,760 as the average salary. Meanwhile, the health care and technology industries pay $72,030 and $70,686 respectively. This means that systems supports who are employed in the professional industry make 38.3% more than systems supports who work in the real estate Industry.