What Is Digital Key

What can I do if I put my device close to the door handle of the car, but the door does not open?

The first thing you must do is check if the NFC feature of your smartphone has been activated. If you select Digital Key in Samsung Wallet, you can check the status of your current Digital Keys. If the use of a Digital Key has been stopped, it will not work.

Do Digital Keys work on all car door handles?

No, they do not work on all car door handles. It is dependent on the model of your car. Also, the location of the door on which you can use your Digital Key will be different. For more information, contact the car manufacturer.

Is the wireless charging pad located in the same place in all cars?

The location of the wireless charging pad to place your smartphone on when starting the engine varies depending on the car manufacturer. For more information, contact the car manufacturer.

What can I do if the door does not open after confirming verification?

If the security setting is activated in the Additional menu in the Details of the Digital Key, security verification will be confirmed when locking or unlocking your car door. You must confirm your Digital Key with your biometrics data. Then, you must put the smartphone on the door handle of the car within 1 minute of confirmation.

If the security setting is activated and the smartphone is turned off, fingerprint recognition will not be possible, and the Digital Key will not be usable.

My smartphone’s battery ran out and it turned off. Can I use my Digital Key?

If your smartphone has turned off after running out of battery, it can be used within 5 hours. But you must know if the security feature is enabled on the Key’s Details screen, the Digital Key cannot be used as it is not possible to run fingerprint recognition.